Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. This guide walks you through everything you need to know about PointsBet, from account setup to bonus calculations, banking, security, and support.
Prerequisites
- A stable internet connection and a modern browser (Chrome, Firefox, Safari).
- A valid email address and a mobile phone number for verification.
- Proof of identity (passport, driver’s license, or national ID) for KYC checks.
- A payment method: credit/debit card (Visa, Mastercard), e-wallet (PayPal, Skrill, Neteller), or bank transfer.
- Be of legal gambling age in your jurisdiction (typically 18+ or 21+).
- Understanding that winnings from Curacao-licensed casinos may be subject to local income tax; check your local laws.
Account Setup
- Visit PointsBet’s official site. Click the “Sign Up” or “Register” button.
- Fill in your personal details: full name, date of birth, email, and phone number. Use accurate information to avoid verification delays.
- Create a username and a strong password (at least 8 characters, with uppercase, lowercase, numbers, and special characters).
- Agree to the terms and conditions, then submit the form.
- Check your email for a verification link. Click it to activate your account. https://pointsbet-au.net/
- Log in using your credentials. Complete the KYC process by uploading required documents if prompted.
Calculating Your Bonus
PointsBet often offers a welcome bonus, for example a 100% match up to AU$500 on your first deposit. Let’s calculate how much bonus you actually receive and its playthrough requirement.
Example: You deposit AU$200. With a 100% match, you get AU$200 bonus.
Total balance: AU$200 (deposit) + AU$200 (bonus) = AU$400.
Playthrough requirement: typically 30x the bonus amount. So you must wager 30 × AU$200 = AU$6,000 before withdrawing any winnings from the bonus.
Formula: Wagering requirement = Bonus × Playthrough multiplier
If you deposit the maximum to get the full AU$500 bonus: Wagering = AU$500 × 30 = AU$15,000.
Note: Not all games contribute equally. Slots usually count 100%, table games may contribute 10% or less. Check the bonus terms.
Banking & Payments
| Method | Deposit Minimum | Deposit Processing Time | Withdrawal Minimum | Withdrawal Time |
|---|---|---|---|---|
| Visa/Mastercard | AU$10 | Instant | AU$20 | 1–3 business days |
| PayPal | AU$10 | Instant | AU$20 | Under 24 hours |
| Skrill/Neteller | AU$10 | Instant | AU$20 | Under 24 hours |
| Bank Transfer | AU$50 | 1–3 business days | AU$50 | 3–7 business days |
For mobile players, PointsBet uses a progressive web app (PWA) that you can launch from your browser; no app store download required. Just visit the site on your phone and add to home screen for quick access.
Security Overview
PointsBet employs SSL encryption (256-bit) to protect data transmissions. Two-factor authentication (2FA) is available; enable it in your account settings for extra login security. The casino holds a Curacao eGaming license, which means it adheres to fair gaming standards but does not offer the same consumer protections as MGA or UKGC licenses. As a user tip: always set deposit limits and monitor your play.
Pro Tips
Use responsible gambling tools to stay in control:
- Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit.
- Session time reminders: Set alerts to notify you how long you’ve been playing.
- Self-exclusion: Take a break from gambling for a period (24 hours to 6 months). Contact support to activate.
Support Guide
Here are common support scenarios and how to resolve them quickly:
- Forgot password: Click “Forgot Password” on the login page. Enter your email to receive a reset link.
- Withdrawal pending too long: Check if you have submitted all KYC documents. If documents are verified and still delayed, contact live chat.
- Bonus not credited: Ensure you used the correct bonus code and met the minimum deposit. Contact support if issue persists.
- Login issues: Clear browser cache and cookies. Try incognito mode. If using a VPN, disable it.
- Game not loading: Update your browser or switch to a different device. Clear cache.
- Self-exclusion request: Email support or use the self-exclusion link in your account settings.
FAQ
How do I log into my account?
Visit the PointsBet website, click “Login”, enter your username and password, and click submit. Use the “Forgotten details” link if needed.
What is the minimum deposit?
Most methods allow deposits from AU$10, except bank transfers which start at AU$50.
How long do withdrawals take?
E-wallet withdrawals are typically processed within 24 hours, cards take 1–3 business days, and bank transfers take 3–7 business days after approval.
Is PointsBet safe?
Yes, it uses SSL encryption and offers 2FA. It is licensed by Curacao, so always gamble responsibly.
Can I play on mobile?
Yes, the site is mobile-optimized and works as a progressive web app. No app download is required.
Do I need to verify my account before withdrawing?
Yes, you must complete KYC by submitting ID, proof of address, and payment method verification before any withdrawal.
How do I claim the welcome bonus?
Make your first deposit and the bonus is usually automatically applied. Check the promotions page for any required bonus code.
What happens if I lose my internet connection during a game?
The game pauses; when you reconnect, it resumes from where you left off. Your balance and bets are preserved.
Can I set betting limits?
Yes, under your account settings you can set deposit, loss, and session limits to promote responsible gambling.
By following this guide, you’re now equipped to start your PointsBet experience with confidence. Remember to gamble responsibly and have fun.